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Pets at Home has seen its profit before tax rise 14% to £120.6m for the year ended 27 March 2025, following strong growth in its veterinary sector.
Its vet group consumer revenue was up 13%, with record sales supported by higher visits, average transaction values and significant growth in Care Plan revenues.
Despite this, the company’s overall revenues were flat, only rising 0.1% to £1.49bn, but Pets at Home said it believes the fundamentals of the business remain healthy with consumer satisfaction improving through the year.
However, the retailer did see its retail consumer revenues fall 1.8%. It attributed this to a period of subdued growth in the pet sector due to a soft UK consumer backdrop throughout FY25, deflation and normalising levels of new pet ownership.
This increase in its veterinary arm sales comes amid a CMA investigation into veterinary practices across the UK, with the outcome of the investigation still uncertain.
Lyssa McGowan, CEO, said: “The past two years have seen a profound transformation at Pets at Home. We have moved from a business with a strong presence in pet retail and vets, to a true pet care platform.
“During this period of transformation, we have completely replatformed our digital infrastructure, built new capabilities around our data, brand & marketing, and simplified our distribution network to a single distribution centre fulfilling stores, online and subscriptions, and we have achieved this against the backdrop of a normalising pet care market and low consumer confidence.
She added: “In FY25, we also saw another outstanding year of growth in our vets business, fuelled by the commitment and expertise of our partners, supported by our best-in-class scale services, platform benefits and industry knowhow.
“Our practices significantly outperformed a more subdued industry backdrop and delivered this progress despite the ongoing uncertainty of the CMA investigation – further demonstration of the power of our unique joint venture model.”
