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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Online department store Freemans has revealed its partnership with pop star Sophie Ellis-Bextor helped boost its sales 13% during the 13 weeks to 20 December 2024.

It comes as its total fashion sales were up +5% and home and living category +18% over the same period. Meanwhile its Christmas sales, in the five weeks to 24 December 2024, also performed well recording positive like-for-likes of +12%.

This follows the digital department store’s earliest launch of Christmas, ahead of other retailers. It’s TV ad starring Ellis-Bextor airing on the 26 October with featured products “selling out in days”.

The move was prompted by the retailer’s own research that showed 36% of consumers had already started their Christmas shopping in October.

Within the 14 weeks Freemans also delivered its strongest Cyber Week (Black Friday and Cyber Monday) with sales up 25% and 28% respectively year-on-year which resulted in a +17% positive gap to the wider market.

Freemans also revealed new customer numbers over the 14-week period were up +18% and visits to Freemans.com up +10%.

Ann Steer, CEO, Freemans said: “A great set of results, set against a challenging market backdrop, shows real momentum as we continue to transform the business – which this year is celebrating 120 years. A thank you to customers both old and new who shopped with us over the quarter as well as to our colleagues who have worked extremely hard to deliver these results.”

“We are also delighted to have Sophie for another year and excited to see what a dedicated collection looks like for AW25.”

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