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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Global footwear brand Crocs has reported record revenues of $4.1bn (£3.2bn), an increase of 3.5%, during the year ended 31 December 2024.

The performance was aided by a strong fourth quarter which saw consolidated revenues of $990m (£786m), an increase of 3.1%, or 3.8% on a constant currency basis.

Direct-to-consumer (DTC) revenues grew 5.5%, or 6.1% on a constant currency basis, while wholesale revenues contracted 0.2%, or grew 0.7% on a constant currency basis. Looking across the year, Crocs added that DTC revenues increased 7.2%, or 7.8% on a constant currency basis. Wholesale revenues also grew 0.2%, or 1.1% on a constant currency basis.

Meanwhile, gross margin was 58.8% compared with 55.8%. Adjusted gross margin improved 230 basis points to 58.8% compared to 56.5%.

As such, the company announced adjusted diluted earnings per share of $13.17 (£10.46) an increase of 9.5% from $12.03 (£9.55) the previous year.

CEO Andrew Rees said: “We delivered another record year for Crocs, Inc. highlighted by revenue growth of 4% to $4.1 billion and adjusted earnings-per-share growth of 9%. We generated exceptional operating cash flow of approximately $990m, which enabled us to return value to shareholders through more than $550m in share repurchases, while fortifying our balance sheet through the pay down of approximately $320m of debt.

“Our fourth quarter performance exceeded expectations across all metrics led by Crocs Brand growth of 4%, as the North American business outperformed our plan and China growth accelerated from the third quarter. HEYDUDE revenue was flat to last year, higher than anticipated as direct-to-consumer sales inflected to growth.”

He added: “For 2025, we are expecting another year of revenue growth, led by mid-single digit growth in the Crocs Brand. We are pleased by the early signs of progress we made for HEYDUDE during the fourth quarter and are taking a prudent approach to how we shape 2025 guidance for HEYDUDE as we focus on reigniting the brand.”

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