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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Amazon has revealed it has beaten its Q3 expectations as its revenues surged 11% to $158.9bn (£123.3bn), beating analyst predictions of $157.2bn (£121.9bn), while its net income hit $15.3bn (£11.9bn), up from $9.9bn (£7.7bn) last year.

It comes as the retail giant noted that North America segment sales increased 9% year-over-year to $95bn (£73.5bn), International segment sales increased 12% year-over-year to $35.9bn (£27.8bn) and its AWS segment sales increased 19% year-over-year to $27.5bn (£21.2bn).

Looking ahead, Amazon expects fourth quarter net sales of between $181.5bn (£140.7bn) and $188.5bn (£146.1bn) and operating income is expected to be between $16bn (£12.3bn) and $20bn (£15.4bn), compared with $13.2bn (£10.2bn) in Q4 2023.

Andy Jassy, Amazon president and CEO, said: “As we get into the holiday season, we’re excited about what we have in store for customers.

“We kicked off the holiday season with our biggest-ever Prime Big Deal Days and the launch of an all-new Kindle lineup that is significantly outperforming our expectations; and there’s so much more coming, from tens of millions of deals, to our NFL Black Friday game and Election Day coverage with Brian Williams on Prime Video, to over 100 new cloud infrastructure and AI capabilities that we’ll share at AWS re:Invent the week after Thanksgiving.”

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