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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Jollyes has announced the appointment of Adam Dury as its new chief operating officer effective January.

For the last five years Dury has been chief commercial officer at Card Factory plc and a key member of its group operating board.

Prior to Card Factory, he worked in commercial roles at Tesco and Marks and Spencer.

He will join chief executive Joe Wykes and chairman Andy Bond on a strengthened main board alongside its recently appointed chief financial officer Richard Willan.

Willan joined Jollyes in May 2024 after finance director roles at Coca Cola and Whitbread and other finance, commercial and strategy roles at Sainsbury’s, Argos and McKinsey.

Joe Wykes, chief executive officer, said: “It’s a measure of the progress we’ve made that we’re now able to attract some of the best talent in British retailing to join our team.And while we’ve had a tremendous couple of years, continuing to fulfil our ambitious growth plans will depend on us hiring, nurturing, and supporting people who can build great careers at Jollyes.

“We’re determined to be first in line as great people look for great roles, whether that’s in the boardroom or on the shopfloor.I’d like to welcome my new colleagues to the business as we continue our exciting journey serving pet parents across the UK.”

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