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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Marks and Spencer has introduced new recyclable paper packaging across its range of sandwiches and toasties that are available in all M&S Cafés across the UK.

The news comes as M&S plans to remove 1 billion units of plastic packaging by 2027 on its roadmap to net zero by 2040. 

From today (31 January), the entire range of the retailer’s Café sandwiches and toasties will be available in easy to recycle, FSC-approved cardboard or paper packaging, which uses 79% less plastic. 

The small window that allows customers to see the product inside is accepted by recyclers and will be recycled with paper in the paper waste stream.

With over 300 M&S Café’s across the UK, the change will remove an estimated 4.5 million units of plastic – 1.7 million across sandwiches and 2.8 million across toasties. 

Lucinda Langton, head of sustainability at M&S Food, said: “Our sandwiches and toasties in M&S Cafés are particularly popular options as customers look to sit down and relax when shopping with us. With a brand-new menu for 2024, came an opportunity to innovate in our packaging – removing and reducing unnecessary plastic, to lower our impact on the planet.

“We know plastic is an issue our customers care deeply about and this small change to packaging in our Café’s – with no compromise on quality or taste – will make a big impact on our Plan A roadmap to net zero.”

At the end of last year, M&S also became the first national retailer to launch takeaway coffee cups that are 100% recyclable in the paper waste stream, and met its target to remove 75 million units in 2023/24 – four months earlier than planned.

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