Whirli launches customer refund programme

Toy subscription service, Whirli, has launched a customer refund programme in a bid to “underline its commitment to customer satisfaction”. 

The news comes one year after the company relaunched under new family ownership. 

The newly-launched programme, which has been designed to provide credit for previously lost subscription fees, will invite past subscribers to rejoin Whirli under new management.

As part of the programme, the brand has pledged over £1.1m in customer credits. 

Customers eligible for the programme will soon receive a custom notification outlining their credit allocation, which will ensure a minimum of 53% credit based on their previous package.

Some customers may potentially be eligible for up to 100% credit to recover losses incurred during the administration period.

Sanam Saghir, MD of Whirli, said: “Now we are a year on since the takeover, we are pleased to be able to fulfil our promise to previous customers that lost money for their subscription fees. 

“We invite anyone that was affected by the administration to get in touch via our website so we can work on a solution to compensate them through our Customer Refund Programme.”

Whirli’s subscription model offers monthly, quarterly, bi-annual, or annual plans in exchange for tokens redeemable for toys, providing affordability and flexibility for parents to borrow and return toys as their child grows with Whirli’s ever-changing toy box.