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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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GfK’s long-running Consumer Confidence Index increased four points to -21 in September amid falling inflation figures, growth in wages and high interest rates.

The index measuring changes in personal finances during the last year was up two points at -13; this is 15 points better than September 2022.

The forecast for personal finances over the next 12 months has increased one point to -2, which is 38 points higher than this time last year.

Meanwhile, the measure for the general economic situation of the country during the last 12 months was up five points at -47; 25 points higher than in September 2022.

Expectations for the general economic situation over the next 12 months have also increased by six points to -30, which is 44 points better than September 2022.

Additionally, the Major Purchase Index was up four points to -20; this is 18 points higher than this month last year.

Lastly, the Savings Index is unchanged at +27; this is 16 points higher than this time last year.

As a result all five measures have been up in comparison to last month’s announcement.

Joe Staton, Client Strategy Director GfK, said: “Against the backdrop of falling inflation figures, growth in wages and high interest rates, UK consumer confidence rose this month to -21, the best recorded showing since January 2022.

“The view on our personal financial situation for the past year and the next is registering marginal but welcome growth, while expectations for the UK’s wider economy in the coming year show a more robust six-point increase.And with less than 100 shopping days to Christmas, the four-point boost to the major purchase measure might offer some hope to retailers, who know all too well that many people face financial pressure in the run-up to this year’s festive season.”

He added: “While this month’s improved headline score is good news, it’s important to note many households are still struggling with the cost-of-living crisis and that economic conditions are tough. The reality is that consumer confidence remains suppressed, and the financial mood of the nation is still negative.”

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