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H&M

On this episode of Talking Shop I am joined by Zipline CEO and co-founder Melissa Wong. We discuss how Melissa’s 10 years’ of frontline experience informed her approach to building a SaaS company, the recurring operational frustrations that most head offices still underestimate, and why she believes technology should be designed with the store associate as the primary user. We also explore current trends in store execution and how retailers can bridge the gap between corporate strategy and the shop floor.

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H&M has revealed that its net sales rose 6% to SEK 60bn (£4.3bn) for the three months ended 31 August 2023.

Alongside this the company stated that its net sales were up 8% when excluding Russia, Belarus and Ukraine.

However, in local currencies, the company stated that its net sales were “flattish” compared with last year.

H&M added that the work towards the company’s goal of reaching a 10% operating margin in 2024 was “headed in the right direction”.

H&M also stated that profitability and inventory levels have been prioritised in the quarter.

This news comes after H&M revealed it would be bringing its pre-loved shopping experience to the UK in order to help boost sales.

The company announced that the range will be available in its London flagship on Regent Street store from 5 October.

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