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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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N Brown has launched a new trading website for Jacamo, the group’s leading inclusive menswear brand.

The launch follows the successful implementation of a new trading website for Simply Be in September, and is another “important step” in the group’s digital transformation journey.

The retail group said the platform will deliver a more “seamless customer experience, allowing users to effortlessly navigate the site, experience a frictionless checkout process, and receive the same rich experience across mobile devices”.

It comes as it revealed Simply Be’s new customer facing website performs 20% faster than the historic website’s legacy technology and has received external endorsement of its performance, with its Google Lighthouse score increasing, a measure based on a combination of performance, accessibility, Search Engine Optimisation (SEO), and best practice criteria.

It added both the new Jacamo, and recently launched Simply Be sites will be updated on an ongoing basis, with new features developed and added as customers continue to feedback on their experiences.

Nuno Miller, COO at N Brown, said: “From the positive results we have seen across both the new Simply Be and Jacamo sites, it’s clear our digital transformation is successfully addressing the group’s legacy online infrastructure and delivering a better customer experience.

“Utilising the latest technology to create an enhanced, customer-first experience is central to our aim of providing a flexible, responsive, and ergonomic platform from which to drive future growth.”

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