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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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The John Lewis Partnership has appointed Nicky Dulieu to its board, where she will become chair of the audit and risk committee as well as a non-executive director. 

Joining with immediate effect, Dulieu succeeds Andy Martin, who has stepped down from the role after five years with the group. 

She has extensive experience in the retail industry, having been CEO of Hobbs between 2008 and 2014, after first joining as the company’s financial director. 

Her career began at Marks and Spencer Group where she held various strategic and financial roles over a 23 year period.

Dulieu currently serves as non-executive director of WH Smith, Unite Students and housing developer, Redrow.

Sharon White, chairman of the John Lewis Partnership, said: “I’m pleased to be welcoming Nicky to the Partnership board. Her extensive experience and successful track record will be of great value to the Partnership as we continue to progress our five-year growth plan. On behalf of the business, I would also like to thank Andy for the important contribution he’s made over the last five years.”

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