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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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The bank holiday weekend saw footfall ramp up “significantly” from Friday onwards, with an increase in footfall over Saturday and Sunday of +12.9% from the week before last, according to mRI Springboard

The average week on week % change from Sunday to Thursday was only +0.9%, but averaged +10.3% over Friday and Saturday (+11.1% on Friday and +9.5% on Saturday).

It comes as footfall rose by +4.9% in coastal towns and by +2.7% in historic towns over the seven days last week, with rises in both on Saturday and Sunday that averaged +23.1% and +11.4% respectively. 

There were also rises of +14.8% in market towns and +10.1% in Outer London, contrasting with a smaller rise in footfall in Central London over Saturday and Sunday of +5.2% and +8.6% in cities outside of the capital.

Overall, footfall “inched slightly higher” in relation to the 2022 level last week, to +4.8% from +4.2% in the week before last, but the gap from 2019 widened marginally to -11.6% from -10.2% in the previous week. 

Looking ahead, MRI Springboard predicts that footfall across the UK will be -8% lower than the Saturday just gone, and -3.5% lower over the three days from Saturday to Monday. 

However, it anticipates footfall in Central London and areas such as Knightsbridge will be more resilient, meaning UK footfall will be +4% higher than over the same weekend in 2022, but will remain -10% lower than in 2019. 

Diane Wehrle, insights director at MRI Springboard, said: “Footfall across UK retail destinations continued to strengthen last week in the lead up to the early Spring Bank holiday weekend, with footfall rising from the week before last across all three key destination types. There was a noticeable uplift from Friday onwards, with MRI Springboard’s forecast for the increase in footfall over the weekend appearing to have been borne out. 

“With the rise in footfall over the bank holiday weekend on track with MRI Springboard’s forecast, we are anticipating a drop in footfall over the coronation weekend. This is also likely to occur in Central London but to a lesser degree as the rise in footfall this weekend was not as great as across the UK and many people will visit the capital to witness the event.” 

She added: “Whilst the overall footfall level in Central London will be lower than over the weekend just gone, in areas like Knightsbridge that are iconic in terms of the British Brand but relatively distant from Westminster Abbey we are anticipating that footfall will be more resilient.”

Steven Medway, CEO of the Knightsbridge and King’s Road Partnerships said of the forecast for retail during the Coronation today: “Tourism is the lifeblood of Knightsbridge’s economy. Most of the visitors to our shops, hotels and cultural institutions are international tourists who return several times each year. 

“The festivities around the Coronation and the preparations that have went into this historic event should draw in the region of 10-15% more people across our district. It’ll be a spectacular boon to Knightsbridge with all the same excitement that the Jubilee delivered, and only a little dampened by the Government’s ill-conceived decision to withdraw tax-free shopping.”

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