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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Marks and Spencer has dismissed a recent report by The Sunday Times stating that the retailer is looking to dismiss staff at its headquarters as part of chairman Archie Norman’s reforms. 

A spokesperson from M&S said: “It is simply inaccurate that hundreds of roles are being cut. As previously reported in October, we have said the lease on our London office ends in 2028 and that is a sensible time to think about the amount of space we have in London vs elsewhere.”

The Sunday Times’ coverage stated that M&S is looking to reduce teams across its 4,000-person head office as part of a cost-cutting initiative, before the retailer said reports were “simply inaccurate”. 

However, the retailer recently revealed that in the 13 weeks to December 31, like-for-like sales were up by 8.6% on clothing and by 6.3% on food. This resulted in an interim pre-tax profit of £205.5m. 

Though the company is currently doing better after years on a downward trend, recent speculations of job cuts come as in 2020 it cut 7,000 roles across operations – 950 of which were in head office.  

Nonetheless, M&S’ lease at its London headquarters will be expiring in 2028 and a renewal is yet undecided.

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