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On this episode of Talking Shop I am joined by Zipline CEO and co-founder Melissa Wong. We discuss how Melissa’s 10 years’ of frontline experience informed her approach to building a SaaS company, the recurring operational frustrations that most head offices still underestimate, and why she believes technology should be designed with the store associate as the primary user. We also explore current trends in store execution and how retailers can bridge the gap between corporate strategy and the shop floor.

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Zara owner Inditex has announced plans to double its number of disabled employees within the next two years.

The company said it was committed to “boosting the inclusion of people with differing abilities” across its network, aiming to hire over 1,500 professionals.

Inditex is targeting having over 2% of its local headcount be disabled employees. This would be ahead of the thresholds in many of the jurisdictions it operates.

The group is working with the International Labour Organisation (ILO) on its effort to create “inclusive workplaces” where people with disabilities have the equal opportunities to jobs and career development.

Gilbert Houngbo, ILO director-general, said: “Companies increasingly recognise that their Diversity, Equity & Inclusion efforts must address the inclusion of persons with disabilities to lead to positive and sustainable business changes. The ILO Global Business and Disability Network provides a unique space for enterprises to learn from and support each other on their respective disability inclusion journey.”

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