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A ‘fall from grace’: what went wrong with Made.com

Having ridden the waves of an online shopping boom, Made.com was flying high during the pandemic, but would soon tumble into collapse as issues with stock and funding accelerated. With its brand and IP now snapped up by Next after talks with rescuers failed, we spoke to Paul Zalkin, retail restructuring and insolvency expert at Quantuma, about what went wrong with the former retail powerhouse

Made.com was once a force to be reckoned with in the retail landscape. Having launched 12 years ago, the group had since enjoyed a rise to dizzying new heights.

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