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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Boohoo’s chief information officer (CIO), Jo Graham, has announced her departure from the business after three and a half years in the role.

Yesterday (12 October) was her last day, and Graham said she is going to take time off before pursuing a new role.

Previously, Graham was a technology director at Morrisons and a Information Systems and Technology (IS&T) Global Services director at Bupa.

Graham said in a LinkedIn post: “It has literally been a blast, [I have] loved every minute of it and cannot begin to articulate the journey we have been on as a business and as a tech team.

“The team is literally the best. They are capable, collegiate, authentic and know how to get the job done whilst having each other’s backs and having fun. Leaving the team is always the hardest part and this one has been the absolute hardest.”

The news comes as Boohoo lowered its sales forecast two weeks ago (28 September) for the rest of the financial year due to increases in inflation-driven costs and lower sales than previously anticipated for the six months ended 31 August 2022 (H1).

Revenues are expected to continue to decline and adjusted EBITDA margins are likely to be between 3% and 5%, compared to the previous guidance of 4% and 7%.

Overall, the retailer’s pre-tax profits dropped 90% in H1 from £63.8m to £6.2m, profits declined 13% year-on-year to £463.5m, and revenues also dropped 10% to £882.4m.

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