People Moves

Amazon announces new global retail CEO

Amazon’s Operations organisation will be also united under John Felton’s leadership, who has been at Amazon for nearly 18 years

Amazon has announced the appointment of Doug Herrington as the new CEO of the company’s Worldwide Amazon Stores business.

Herrington brings “substantial” retail, grocery, demand generation, product development, and Amazon experience to the role.

He has been at Amazon for 17 years, having joined the company in 2005 to build out its Consumables business, launched AmazonFresh in 2007, and took on leading all of Amazon’s North American Consumer business in 2015.

Additionally, Amazon revealed that its Operations organisation will be united under a single leader – John Felton. Felton has been at Amazon for nearly 18 years, spending 12 years in Retail and Operations finance leadership roles.

In 2018, he moved to Worldwide Operations to become the vice president of Global Customer Fulfilment, and he took over the newly formed Global Delivery Services group in 2019, encompassing global import/export, Amazon Logistics, and its last-mile delivery services.

In his new role, Felton will report to Herrington, as will Russ Grandinetti (International Stores), Christine Beauchamp (North America Stores), Tony Hoggett (Physical Stores), Dave Treadwell (eCommerce Foundation), Neil Lindsay (Pharmacy/AmazonCare/Healthcare), Dharmesh Mehta (Selling Partner Services), Peter Larsen (Buy with Prime), and Pat Bajari (Chief Economist).

Speaking of Herrington’s appointment, Andy Jassy, Amazon CEO, said: “He’s also a terrific inventor for customers, thinks big, has thoughtful vision around how category management and ops can work well together, is a unifier, is highly curious, and an avid learner. I think Doug will do great things for customers and employees alike.

“This is a very strong and experienced leadership team. I remain very optimistic about our Stores business, and believe we’re still in the early days of what’s possible. It’s worth remembering that Amazon currently only represents about 1% of the worldwide retail market segment share, and 85% of that worldwide market segment share still resides in physical stores.”

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