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Burberry

Burberry appoints new chief digital and analytics officer

On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Burberry has announced the appointment of CP Duggal as its newest chief digital and analytics officer, effective 30 September 2021.

In this newly created position, he will be responsible for driving Burberry’s digital agenda and leveraging data and analytics to support the company’s strategic ambitions.

He will also join the executive committee and will report to Marco Gobbetti and in turn his successor as Burberry CEO.

Duggal joins the retailer after 20 years at American Express where, in his most recent role, he led the company-wide digital and analytics organisation.

Gobbetti said: “I am delighted to welcome CP Duggal to Burberry in the newly created position of chief digital and analytics Officer. CP has deep digital and data and analytics expertise and experience of operating on a global basis.

“His experience of accelerating digital distribution, driving customer acquisition and loyalty, creating award-winning customer websites and mobile apps, leveraging AI and analytics and building and leading the data office function will be invaluable to Burberry in this next phase.”

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