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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Made.com (Made) has announced that it will expand its UK operations with the development of an additional 350,000 sq ft warehouse at DP World’s London Gateway Logistics Park in Tilbury.

The warehouse is expected to create up to 100 new jobs across the operative and administrative roles.

The extension of the retailer’s warehousing facility is part of its long-term strategy to grow sustainably by investing in its operations and customer experience, as it scales across the UK and Europe.

The proprietary warehouse at London Gateway will support Made’s data-led “just in time” supply chain, which is vertically integrated across all functions and processes, covering the entire product lifecycle from design development and sourcing through to global shipping, warehousing and home delivery.

The new warehouse, built specifically for Made, will be delivered in two phases, with the first phase expected to be completed this summer, and the second completed in April 2022.

Nicola Thompson, chief operating officer at made.com, said: “We are thrilled to expand our warehousing operations at London Gateway as we respond to continued growth in customer demand for our exclusive designs.

“Combined with our innovative ‘just in time’ supply chain model, this expansion of our warehousing facility in Tilbury is an exciting step towards achieving our long-term strategy to grow the business sustainably, as we continue to invest in operational efficiency and become the design destination for digital natives.”

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