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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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H&M has announced that net sales fell by 10% in the quarter ended 30 November 2020, following the impact of store closures and ongoing Covid-19 restrictions around the world. 

In its latest trading update, the group noted that overall sales have fallen by 18% in its full-year of trading, despite “starting the year strongly” with a “positive momentum” until the onset of the pandemic

In a statement, the retailer said: “Extensive social restrictions involving temporary store closures and large drops in customer footfall to physical stores led to a substantial decrease in sales, particularly in the second quarter.”

It noted that there was a “strong” recovery in the third quarter, however, which continued into the fourth quarter. 

Between 1 September and 21 October, sales decreased by only 3% in local currencies against the prior year. Between 22 October and 30 November, however, sales plummeted 22% as the “recovery transitioned into a new slowdown” as a result of the pandemic’s second wave.

The group confirmed that it will issue its next full-year report on 29 January 2021. 

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