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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Sainsbury’s new chief executive officer, Simon Roberts, has made two changes to the ‘Big Four’ grocers operating board.

Clo Moriarty, previously chief digital director, will take on the new role of retail and digital director. Mark Given, Sainsbury’s chief marketing officer, has been promoted to the operating board.

Moriarty has been at Sainsbury’s for 10 years, most recently leading the business’s digital strategy. In her new role, Moriarty will take on additional responsibility for Sainsbury’s and Argos stores.

Given has been at Sainsbury’s for more than seven years in senior marketing roles.  As well as responsibility for all brand and customer communications across Sainsbury’s, Argos and Tu clothing, Mark looks after customer insight, marketing strategy and planning, CRM

and Loyalty and all digital marking. He is also accountable for the Nectar business.

The appointments, effective immediately, were announced by Roberts to colleagues as he became the new chief executive officer yesterday morning (1 June).

Roberts said: “As our customers’ lives have changed over the last two months, so have we. What I am most proud of is the way that we have constantly listened to our customers and quickly adapted to what they have told us.

“Bringing together our retail and digital teams under Clo’s leadership will create a business that shows up in the same way for customers wherever they shop with us. Mark’s appointment to the operating board will ensure that we really understand how customers are feeling, what they’re thinking and how this affects the way they shop.”

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