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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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During the first week of the new pandemic guidelines, online retail sales growth was down -2.2% year-on-year (YoY), according to the latest IMRG Capgemini Online Retail Index.

Though fairly flat, IMRG said the result concealed a “much more tumultuous picture” at a category level. One of three standout categories, last week saw a surge in online health and beauty sales, which rose by +31.6% YoY and 7.3% week-on-week (WoW).

It said the growth builds on a strong six-month performance by the sector, as January and February online sales grew by +4.6% and +17.6% respectively. The marked increase in last week’s figure is particularly significant, however, when compared to 2019’s average sales growth of +20.6%.

Online sales of electricals also spiked to +42.4% YoY and 43% WoW, as many Britons reportedly “rushed” to buy home office equipment, games consoles and freezers to cope with an extended stay at home.

In addition, the demand for home improvement products also perhaps contributed to a +13.8% YoY (10% WoW) uptick in sales for home and garden.

However, the index revealed clothing saw its sales “fall through the floor”, with growth plummeting by -26.7% YoY and -22% WoW. This result was mirrored across clothing’s subcategories, with footwear growth also tumbling to -38.2% YoY and -22.9% WoW.

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