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Beaverbrooks closes website and warehouse operations

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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Beaverbrooks has closed its website and warehouse operations until further notice.

Anna Blackburn, managing director at Beaverbrooks, said the company made the “difficult decision” to close its website and warehouse operations to “protect” its colleagues, their families and the wider community.

She added: “As a family owned business, the safety and wellbeing of our people is our utmost priority, and despite current government guidance for online retailers to continue normal operation, we need to do everything we can to protect our colleagues, their families and the wider community.

“We will be working hard to fulfil any existing orders made before 3pm Friday 27 March, but delivery may take slightly longer than usual. We won’t be able to take any new orders or returns after this point, until further notice.”

It comes after the UK jeweller announced plans to shutter all 69 of its stores on 23 March, amid the Covid-19 outbreak. Blackburn said that the decision would “greatly affect” its hundreds of store colleagues, but added that supporting them was its “number one focus”.

She stressed that the safety and wellbeing of its customers, colleagues and the wider community was also its “top priority”. At the time, Beaverbrooks said its website and customer services team would still remain available for customers.

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