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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Fashion retailer Quiz has warned that its March revenues and margins are expected to be “materially low” compared with the board’s expectations amid the coronavirus pandemic

Quiz said that prior to the Covid-19 outbreak, its year-to-date performance was set to be in line with expectations.

Quiz said since the start of this month, there had been a “substantial reduction” to traffic in stores and online, with the group making the decision on 22 March, ahead of Boris Johnson’s lockdown announcement, to close all its physical stores and concessions in order to “ensure the health and wellbeing of its staff customers.”

Quiz said: “Given the ongoing uncertainty regarding the duration of the Covid-19 outbreak, the board is unable to provide guidance for the year ending 31 March 2021 at this time.

“The group is continuing to take steps to preserve cash by eliminating non-essential spend, postponing capital projects, substantially reducing stock intakes and deferring payments wherever possible.”

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