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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Luxury fashion retailer Burberry has warned that its sales for the year ended March 2020 will be impacted by the recent coronavirus outbreak.

Burberry said its recent guidance for the current financial year “predates the impact”, and currently 24 of its 64 stores in mainland China are closed with remaining stores operating with reduced hours and “significant” footfall declines.

The retailer said this is “impacting” retail sales in both mainland China and Hong Kong.

However, the spending patterns of Chinese customers in Europe and other tourist destinations have been less impacted to date, but given “widening travel restrictions”, it anticipates these to “worsen over the coming weeks”.

Burberry said in a statement: “We are taking mitigating actions but the benefit in the current year will be limited given the proximity to our March year end. We also intend to continue our key growth initiatives in preparation for a recovery in luxury demand. We will provide a retail trading update following our financial year end.

“We remain confident in our strategy and are very pleased with the positive response to our brand repositioning and new product. We will continue to focus on newness and fashion, and on inspiring and engaging our customers globally.”

Marco Gobbetti, chief executive officer, added: “The outbreak of the coronavirus in mainland China is having a material negative effect on luxury demand. While we cannot currently predict how long this situation will last, we remain confident in our strategy.

“In the meantime, we are taking mitigating actions and every precaution to help ensure the safety and wellbeing of our employees. We are extremely grateful for the incredible effort of our teams and our immediate thoughts are with the people directly impacted by this global health emergency.”

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