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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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GfK’s long-running Consumer Confidence Index increased two points to –12 in September.

The index measuring changes in personal finances during the last 12 months has increased by three points this month to +2, one point higher than September 2018.

The measure for the general economic situation of the country during the last 12 months also increased two points this month to -32, four points lower than in September 2018. Expectations for the general economic situation over the next 12 months have increased three points to -35.

Joe Staton, client strategy director at GfK, said: “More mixed signals this month as consumers continue to feel less than positive about the state of their personal finances and the general economy.

“While all sub measures are higher, they are anaemic in the case of our purchase intentions and how we view our wallets – and the results on the wider economy are still depressed.”

He added: “Since the Brexit referendum we have witnessed a long succession of negative Overall Index scores with the overall trend downwards. This month, British consumers appear to be treading water during this wait-and-see run-up to 31 October.”

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