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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Consumer electronics retailer Dixon Carphone has reported an increase in like-for-like sales for Q1, following “strong” performance in white goods, tablets and gaming. 

During the 13 weeks to 27 July, UK and Ireland like-for-like sales increased by 2%. International sales also increased by 4%, with a 4% rise in the Nordics and a 7% rise in Greece.

UK and Ireland mobile like-for-like revenue decreased by10%, which the retailer said was “in line” with plans in what “continues to be a challenging traditional postpay market”.

Alex Baldock, group CEO, said: “We’re on track with both our trading this year and our longer-term transformation. In electricals we continued to grow and win market share in all territories and customer satisfaction further improved. The Mobile market is as challenging as expected, underlining the need for decisive actions that we set out in June. 

“We remain committed to growing electricals sales and headline profits in UK and Ireland and International this year, and this being the trough year for mobile losses.

He added: “Our longer-term transformation is also on track. We made further gains in our big priorities of Online, Credit and Services to help our customers choose, afford and enjoy amazing technology. Over time these will drive increasing benefits for our customers and help make us a much more sustainable valuable business.

“The current political and economic climate is volatile but, assuming no material disruption from that, we stand by our full year guidance, as we do our longer-term commitments on EBIT margin and cash flow.”

The figures comes after the retailer posted statutory losses before tax of £259m last year. 

 

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