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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Retail sales “flatlined” in August according to the BRC-KPMG sales monitor, as summer discounting and “poor” footfall hitting in-store sales “particularly hard”.

On a total basis, sales were found to be flat in August, against an increase of 1.3% in August 2018. This is above the 3-month average of -0.4% but below the 12-month average of 0.4%. This is the lowest 12-month average on record.

The monitor also found that UK retail sales decreased by 0.5% on a like-for-like basis from August 2018, when they had increased 0.2% from the preceding year.

Over the three months to August, in-store sales of non-food items declined 3% on a total and like-for-like basis. This is found to be worse than the 12-month total average decline of 2.6%.

Additionally, food sales decreased 0.3% on a Like-for-like basis and increased 0.5% on a Total basis. This is below the 12-month Total average growth of 1.7%. Non-food retail sales in the UK decreased by 1.2% on a like-for-like and total basis. This is below the 12-month total average decrease of 0.7%.

Helen Dickinson, chief executive of the BRC, said: “Retail sales flatlined in August with the 12-month average dropping to a new low of just 0.4%. Greater economic and political uncertainty has driven down consumer demand. While the summer weather gave a small boost to food sales, this was cancelled out by a drop in non-food sales.

“Summer discounting and poor footfall have hit in-store sales particularly hard. If the Government wants to avoid seeing further store closures and job losses on the UK high street, they must take action.”

She added: “Last month, 50 retail CEOs wrote to the chancellor demanding he fix the broken business rates system, allowing businesses to fund vital investment during this unprecedented period of transformation.”

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