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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Health and beauty retailer Superdrug has reported pre-tax profit of £88.3m for the year ending 29 December 2018, down from £92.9m in 2017.


However, the retailer reported “solid performance” during the year despite this, with an increased market share to 9.8% (from 9.2% in 2017) and increased total revenue by 3.3% (from £1,242m in 2017 to £1,283m in 2018).

Superdrug also opened 23 new UK stores in 2018 which it said helped drive the growth in revenue. Additionally, online sales growth saw a 15% increase over the year.

Peter Macnab, CEO of A.S. Watson Health and Beauty UK, the parent company of Superdrug, said; “We are pleased with the company’s performance in challenging times, and I’d like to thank every team member for their hard work and contribution to these results.

“Our strategy for 2019 is to ensure we are offering all our customers everyday accessible health and beauty, giving them the beauty and health services they need in a vibrant and friendly store environment.”

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