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Marks and Spencer replaces switchboard staff with AI

Shekina Tuahene Send an email Friday, 17 August 2018, 8:35Last Updated: Friday, 17 August 2018, 8:35
1 minute read

Marks and Spencer will be replacing its call centre employees with AI technology, cloud communications platform Twilio has announced.

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Shekina Tuahene Send an email Friday, 17 August 2018, 8:35Last Updated: Friday, 17 August 2018, 8:35
1 minute read
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