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On this episode of Talking Shop I am joined by Zipline CEO and co-founder Melissa Wong. We discuss how Melissa’s 10 years’ of frontline experience informed her approach to building a SaaS company, the recurring operational frustrations that most head offices still underestimate, and why she believes technology should be designed with the store associate as the primary user. We also explore current trends in store execution and how retailers can bridge the gap between corporate strategy and the shop floor.

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Clothing retailer Joules has announced a rise in revenue for the year up to May 27 of 18% on figures for the same period last year.

Retail revenues rose 16%, which the company says was “driven by a very good e-commerce sales performance as well as continued growth across the group’s UK and Irish store estate”.

Along with the rises in revenue a company statement said: “Underlying profit before tax for the period will be marginally ahead of analyst expectations.”

Joules chief executive Colin Porter said: “This performance is testament to the strength and appeal of the Joules brand and our distinctive products.”

Joules is floating above many other sinking retailers such as New Look, M&S and House of Fraser with New Look having announced a CVA that will see stores exit leases early.

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