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Tesco issues apology to customers after payment glitch

Supermarket giant Tesco has issued letters of apology to some customers after a payment glitch at around 300 of its Tesco Express convenience stores caused them to go into their overdraft.

A Tesco spokesperson said as soon as the company identified the issue it contacted “as many customers as possible” and has now “processed all incomplete transactions”.

He added: “The issue has now been resolved and we are sorry for any inconvenience this may have caused.”

Letters issued to the affected customers said: “We are writing to let you know that a number of credit and debit card payments did not process correctly for some customers, in a small number of our Express stores. You may have noticed this as an unexpected transaction at Tesco in your bank statement.”

Steve Nowottny, the news and features editor at MoneySavingExpert, who reported the error, said: “It’s good to see Tesco has apologised to shoppers, but this is a real blunder. For a major supermarket to take payments up to three months late simply isn’t acceptable.

“If you’re operating on a tight budget it’s crucial you know that payments will be processed more or less as you make them.”

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