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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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The impact of schools starting and government Covid-19 restrictions hit city centre hospitality and retail the hardest, a study has found.

According to Springboard, a retail and hospitality research company, footfall rebounded in September having dropped by 28.2% in August. 

The recent slump in footfall is a consequence of the new school term – and schools finally reopening – as well as the new lockdown restrictions, including the 10pm curfew. 

The slump accelerated from 25% down in the first week of September compared with the same week in August, to 28.7% down by the third week, again compared with the same week in August. 

Overall, footfall fell by 31.4% to the end of September with high streets the hardest-hit, Springboard said.

The downward trend in high street footfall from 34.3% to 39.4%, was considerably worse compared with the marginal decline from 32.6% to 33.7% felt in shopping centres. Retail parks having previously declined 12.5% lessened slightly to 11.8%.  

Evening-time consumer activities continued to regress due to the government’s 10pm curfew policy. Springboard said post-8pm footfall weakened by 44.7%, worse than the initial 42.1% in the rush hours of 5pm-8pm compared to 30.7% fall during 9am-5pm.

As a result of the curfew, hospitality turnovers decreased, missing the second-sitting rush that brings in late diners.

 

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