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Lululemon lowers full-year guidance after Americas slowdown

Lululemon lowers full-year guidance after Americas slowdown

British Land opposes ‘unacceptable’ TG Jones restructuring plan

British Land opposes ‘unacceptable’ TG Jones restructuring plan

UK retail footfall drops 2.6% as heatwave slows shopping recovery

UK retail footfall drops 2.6% as heatwave slows shopping recovery

Topic Hub

Omnichannel

This coverage explores the evolution and execution of omnichannel strategies within the UK retail industry. Reporting highlights technology integration, customer experience innovations, store–online alignment, supply chain adjustments, and leadership decisions driving seamless retail operations. Designed for executives and managers, it provides analysis to support strategic planning and operational excellence across digital and physical retail channels.

Omnichannel

This coverage explores the evolution and execution of omnichannel strategies within the UK retail industry. Reporting highlights technology integration, customer experience innovations, store–online alignment, supply chain adjustments, and leadership decisions driving seamless retail operations. Designed for executives and managers, it provides analysis to support strategic planning and operational excellence across digital and physical retail channels.

GDPR could be the best thing to happen to your customer experience

On 25 May 2018, the General Data Protection Regulation (GDPR) will come into force across…

How the personal touch drives retail success

Retailers today have to go the extra mile to secure customers’ attention. Tactics, like…

What omnichannel really means for the modern retailer

Life is busy and time is scarce. Digitisation has encouraged people to look for easy, simple…

Shopping apps account for half of online sales in Europe

Dedicated shopping apps are driving widespread mobile success for European retailers,…

The evolution of customer care

We live in an increasingly digital world. Throughout the day, consumers use multiple devices…

The changing face of retail and retail employment

Over the last five to 10 years we’ve all witnessed the changing face of the retail store.…

Why retailers are struggling to bridge the omnichannel gap

The last decade has seen a huge shift in the retail industry with perpetual change and…

Using RFID to improve the customer experience

Dissatisfied and unengaged customers are an unfortunate part of the retail industry. Poor…

Pets at Home reports strong Christmas sales, ends Barkers store trail

  Pet supplies retailer Pets at Home has revealed positive sales growth for the 12-week…

How can retailers overcome the omnichannel challenges?

Consumers’ demands on retailers have intensified in the past decade. Previously, having an…