Omnichannel
This coverage explores the evolution and execution of omnichannel strategies within the UK retail industry. Reporting highlights technology integration, customer experience innovations, store–online alignment, supply chain adjustments, and leadership decisions driving seamless retail operations. Designed for executives and managers, it provides analysis to support strategic planning and operational excellence across digital and physical retail channels.
-
Oct- 2025 -22 OctoberFeatures
The Cotswold Company: when success spurs a sale
When a private equity firm begins preparing to sell a company performing at its peak, it can seem counterintuitive. Yet reports that True, the private equity owner of The Cotswold Company, has appointed Arrowpoint Advisory to explore a potential sale suggest a strategic play. It’s one that reveals as much…
Read More » -
8 OctoberOnline & Digital
Oak and More reports 69% revenue rise and £6.2m profit boost
Furniture retailer Oak and More has reported a 69% rise in annual revenue and a £6.2m improvement in profitability for the year to 31 January 2025, as it continues to expand across the UK. The company, formerly known as Oak Furniture Superstore, achieved sales of £30.9m for the year, up…
Read More » -
7 OctoberClothing & Shoes
Matalan strengthens senior leadership team
Matalan has announced a series of senior hires, within buying and design, trading and merchandising, customer and loyalty, and e-commerce. Jo Bennett has joined the company as director of buying and design to lead Matalan’s product and design strategy, bringing experience from Tu clothing and John Lewis, where she led…
Read More » -
Sep- 2025 -29 SeptemberHigh Street
Pets at Home appoints new CFO
Pets at Home has announced the appointment of Sarah Pollard as its new chief financial officer and executive director. This comes after former CFO Mike Iddon advised the board of his intention to retire from his role with the company after nine years. He will continue in his role until…
Read More » -
16 SeptemberFeatures
Why Inditex is betting on speed while rivals retract
Fashion retail is in a moment of reckoning. Inflation, freight costs and currency headwinds are pressuring margins across the board, while digital disruption continues to reshape how consumers shop. Many players have responded by scaling back their physical footprint, trimming overheads, or leaning heavily into online channels. But Inditex, the…
Read More » -
4 SeptemberPeople Moves
Mulberry appoints first chief customer and digital officer
Mulberry has appointed Tom Burrow to the newly created role of chief customer and digital officer as the luxury brand continues efforts to revitalise its business. Burrow joins from End Clothing, where he was chief digital officer from 2022 to 2025. He previously also spent two years at Reebok, first…
Read More » -
Aug- 2025 -27 AugustClothing & Shoes
JD Sports H1 sales drop 2.5% causing H2 concern
JD Sports has revealed that its sales across the group dropped 2.5% for the half year ended 2 August 2025. The company stated that this was in large part due to tough comparatives as Euro 2024 the previous summer saw an increase in replica kit sales and in-store cross-sell as…
Read More » -
22 AugustComment
Retail media: Hugh Stevens on the data that powers the future
Retail media has emerged from the periphery of marketing strategy into one of the most dynamic and rapidly evolving sectors in modern commerce. At the centre of that transformation is a growing recognition that first-party data—properly governed, connected, and activated—offers retailers and brands unprecedented opportunities to collaborate, personalise, and grow.…
Read More » -
20 AugustPeople Moves
John Lewis appoints new chief digital and omnichannel officer
John Lewis has named Dom McBrien as its new chief digital and omnichannel officer, with the appointment set to take effect on 1 October. McBrien, who will sit on the John Lewis management board, joins with more than 20 years of experience in digital transformation. He was most recently chief…
Read More » -
15 AugustOnline & Digital
WH Smith completes Funky Pigeon sale
WH Smith has confirmed that it has completed the sale of Funky Pigeon to Card Factory for £24m. Following the disposal, WH Smith has stated that it has completed its move to becoming a pure play global travel retailer. As a result of this deal Card Factory is now the…
Read More »
