Loyalty Scheme
This coverage explores the use and evolution of loyalty schemes within the UK retail sector. Reporting highlights new programme launches, innovations in customer rewards, data-driven personalisation, regulatory considerations, and the commercial impact of loyalty initiatives on customer retention and spending. The content is designed for retail executives, marketers, and managers looking to enhance customer engagement and drive long-term value through loyalty strategies.
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Jul- 2025 -9 JulyFeatures
Can generalist retailers survive in today’s retail environment?
Last month B&M posted results which saw its profit-before-tax fall 13.2% to £431m, with the company’s UK revenues falling 3.1% as a result of inflation. While the headline figures may appear troubling, the company remains optimistic about its future especially as it is embarking on an expansion drive. The bigger…
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Feb- 2025 -26 FebruaryNews-In-Brief
Today’s news in brief-26/2/25
The British Retail Consortium (BRC) has warned that one in 10 part-time retail jobs, equating to up to 160,000 roles, could be at risk over the next three years due to rising employment costs. The BRC highlighted that part-time jobs are particularly vulnerable to changes in employer National Insurance Contributions…
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6 FebruaryFeatures
Are we in the golden age of drinking at home?
The wine retail market has shown surprising resilience over the 2024 Christmas period, with a number of wine-specific groups outperforming the broader market. With trends shifting towards at-home experiences, and with people reportedly frequenting pubs less and less outside of special occasions, it’s tempting to wonder: Are we living in…
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Jan- 2025 -29 JanuarySupermarkets
Morrisons FY revenues hit £15.3bn amid ‘strongest’ quarter since 2021
Morrisons’ revenues jumped 3.8% to £15.3bn for the year ended 27 October 2024, with its Q4 performance being the “strongest” quarter in four years. Full-year like-for-like sales were up 4.9% for Q4 and 4.1% for the full year, representing eight consecutive quarters of positive LFL sales. Revenues during the final…
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Dec- 2024 -4 DecemberHealth & Beauty
SpaceNK opens new store in centre:mk
SpaceNK, the UK’s leading British beauty retailer, has announced the opening of a new store in centre:mk. Situated on Silbury Arcade, SpaceNK’s 1,721 sq ft store showcases a leading selection of makeup and skincare products, with over 100 beauty brands on offer. The new store also includes a dedicated consultation…
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Nov- 2024 -27 NovemberSupermarkets
Around 92% supermarket loyalty schemes offer ‘genuine’ savings, CMA finds
The Competition and Markets Authority (CMA) has found that people who are members of a loyalty scheme can almost always make a genuine saving on the usual price by buying loyalty priced products. Having analysed around 50,000 grocery products on a loyalty price promotion, the CMA found very little evidence…
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Sep- 2024 -25 SeptemberHealth & Beauty
Space NK to open new shop at centre:mk
Beauty retailer Space NK is set to open a new store at shopping destination centre:mk in Milton Keynes. Set to open on Silbury Arcade at the end of November 2024, the 1,721 sq ft store will offer a selection of makeup and skincare products. Space NK beauty loyalty scheme, NDULGE,…
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Jun- 2024 -17 JuneFeatures
The power of retail loyalty programmes
In the ever-competitive landscape of UK retail, where consumer choice is vast and customer expectations are higher than ever, retail loyalty programmes have emerged as a vital strategy for businesses looking to thrive. These programmes, which reward customers for their continued patronage, have become a cornerstone of modern retailing, providing…
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13 JuneNews
Today’s news in brief-13/6/24
Singapore-based fashion retailer Shein has raised prices by over a third on core items to boost revenue ahead of its anticipated IPO on the London Stock Exchange. Coresight Research estimates Shein’s revenue will reach $50bn this year, a 55% increase from last year. The company’s price hikes have outpaced competitors…
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13 JuneSupermarkets
Sainsbury’s launches EV charging loyalty scheme in UK first
Sainsbury’s has begun rolling out its fast EV charging service, Smart Charger, with which customers will be able to collect Nectar points, making it the first EV charging service in the country to offer a national loyalty scheme. The retailer announced that smart charger customers with active Nectar accounts will…
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