Loyalty Scheme
This coverage explores the use and evolution of loyalty schemes within the UK retail sector. Reporting highlights new programme launches, innovations in customer rewards, data-driven personalisation, regulatory considerations, and the commercial impact of loyalty initiatives on customer retention and spending. The content is designed for retail executives, marketers, and managers looking to enhance customer engagement and drive long-term value through loyalty strategies.
-
Nov- 2025 -13 NovemberClothing & Shoes
ASOS secures new financing deal amid turnaround plans
ASOS has refinanced its asset backed loan facility, securing £87.5m in extra liquidity and extending its debt maturity to 2030. The company said the move provides “increased financial flexibility” and will cut annual cash interest costs by about £5m compared with its previous arrangement with Bantry Bay. The online fashion…
Read More » -
3 NovemberDepartment Stores
John Lewis to launch VIP experiences for loyalty card members
John Lewis is set to open a VIP lounge at its flagship store on Oxford Street in London for loyalty card members, according to reports from The Telegraph. The company has revealed that it will be trialling the VIP area until Christmas, with customers able to get a complimentary glass…
Read More » -
Oct- 2025 -28 OctoberClothing & Shoes
New Look launches its first national loyalty programme
Fashion retailer New Look has rolled out its first nationwide loyalty scheme, Club New Look, as part of its wider digital transformation strategy. The free-to-join programme offers members exclusive discounts, early access to product launches and entry to prize draws. It follows a successful trial earlier this year and is…
Read More » -
Sep- 2025 -30 SeptemberClothing & Shoes
ASOS forecasts lower FY earnings amid turnaround plan
ASOS has warned that full-year earnings and sales may lag behind expectations, despite reporting higher gross profit margins and reduced costs over the period. While EBITDA has risen by more than 60% year-on-year, it is expected to be on the lower end of a £130m to £150m guided range, with…
Read More » -
Jul- 2025 -23 JulySupermarkets
Morrisons unveils improved terms for independent retailers
Morrisons has introduced improved terms for independent retailers as part of its efforts to expand its convenience business. The supermarket currently has around 1,700 Morrisons Daily stores across the UK, many operated by independent retailers. From July, franchise partners will be able to earn up to a 6% volume rebate,…
Read More » -
9 JulyFeatures
Can generalist retailers survive in today’s retail environment?
Last month B&M posted results which saw its profit-before-tax fall 13.2% to £431m, with the company’s UK revenues falling 3.1% as a result of inflation. While the headline figures may appear troubling, the company remains optimistic about its future especially as it is embarking on an expansion drive. The bigger…
Read More » -
Feb- 2025 -26 FebruaryNews-In-Brief
Today’s news in brief-26/2/25
The British Retail Consortium (BRC) has warned that one in 10 part-time retail jobs, equating to up to 160,000 roles, could be at risk over the next three years due to rising employment costs. The BRC highlighted that part-time jobs are particularly vulnerable to changes in employer National Insurance Contributions…
Read More » -
6 FebruaryFeatures
Are we in the golden age of drinking at home?
The wine retail market has shown surprising resilience over the 2024 Christmas period, with a number of wine-specific groups outperforming the broader market. With trends shifting towards at-home experiences, and with people reportedly frequenting pubs less and less outside of special occasions, it’s tempting to wonder: Are we living in…
Read More » -
Jan- 2025 -29 JanuarySupermarkets
Morrisons FY revenues hit £15.3bn amid ‘strongest’ quarter since 2021
Morrisons’ revenues jumped 3.8% to £15.3bn for the year ended 27 October 2024, with its Q4 performance being the “strongest” quarter in four years. Full-year like-for-like sales were up 4.9% for Q4 and 4.1% for the full year, representing eight consecutive quarters of positive LFL sales. Revenues during the final…
Read More » -
Dec- 2024 -4 DecemberHealth & Beauty
SpaceNK opens new store in centre:mk
SpaceNK, the UK’s leading British beauty retailer, has announced the opening of a new store in centre:mk. Situated on Silbury Arcade, SpaceNK’s 1,721 sq ft store showcases a leading selection of makeup and skincare products, with over 100 beauty brands on offer. The new store also includes a dedicated consultation…
Read More »
