Cyber Attack
This coverage examines the impact of cyber attacks on the UK retail sector, focusing on incidents that have disrupted operations, compromised customer data, and led to significant financial losses. Reporting highlights notable cases such as the £300m ransomware attack on Marks and Spencer, which halted online operations for nearly seven weeks and exposed sensitive customer information. Other affected retailers include Co-op and Harrods, both of which experienced service disruptions and data breaches. The coverage also explores the tactics employed by hacker groups like Scattered Spider and DragonForce, including social engineering and SIM swapping techniques. These insights are tailored for retail executives, IT professionals, and stakeholders seeking to understand the evolving cybersecurity landscape and its implications for retail operations.
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Sep- 2022 -7 SeptemberHigh Street
WH Smith buoyed by travel as high street sales take hit
WH Smith expects that full-year trading will be in line with expectations in FY22, as a rebound in its travel business helped mitigate weaker sales across the high street. Total revenue surpassed 2019 levels at 112% in the half-year ended 27 August 2022, while Travel was “comfortably in excess of…
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Jun- 2022 -8 JuneDIY
Safestyle welcomes 6.7% revenue growth
Safestyle UK plc, the UK-focused retailer and manufacturer of PVCu replacement windows and doors for the homeowner market, has welcomed “robust” trading in the first four months of the year, with revenue up by 6.7%. Despite a cyber attack in the first quarter of the year, by the end of…
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Dec- 2021 -7 DecemberSupermarkets
Over 300 Spar stores shut following cyber attack
More than 300 Spar stores have been forced to temporarily close after a widespread cyber attack hit the group’s IT systems. A spokesperson for the group confirmed the news to Sky, adding that some stores avoided closure by switching to cash only payments. A statement from the group said: “We…
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Mar- 2021 -26 MarchClothing & Shoes
Fat Face reveals it was a victim of a cyber attack
Fat Face has revealed it was the subject of an IT hack on 17 January 2021, where it is believed an “unauthorised third party” accessed staff and customer information. The retailer said following an “exercise involving data analysis and categorisation”, it is now contacting a select number of employees, former…
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Oct- 2020 -21 OctoberOnline & Digital
BRC launches toolkit to combat retail cyber attacks
The British Retail Consortium (BRC) has developed a new toolkit which supports business leaders in taking steps to reduce the threat of a cyber attack in the retail sector. Experts from the National Cyber Security Centre (NCSC) have assisted in the production of the BRC’s toolkit. The ‘Cyber Resilience Toolkit…
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Jul- 2018 -3 JulyHigh Street
Personal information of job applicants leaked in Costa Coffee data breach
The parent company of Costa Coffee, Whitbread, has been the subject of a data breach which has seen personal information of job candidates exposed. A cyber attack was carried out on Whitbread’s recruitment agency, PageUp, potentially leaving data including home address, email address, telephone number, maiden name, date of birth,…
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Apr- 2018 -24 AprilAdvice
How retailers can avoid customer dissatisfaction over the coming years
The ways in which we shop have constantly evolved. Whether it’s a greater shift to online shopping, card spending overtaking cash, or the introduction of contactless payments – retailers have to cope with, and adapt to, the changes brought on by consumer trends and technological progress. The speed of change…
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Feb- 2018 -28 FebruaryAnalysis
Cyber security threats in retail
Retailers have had little choice but to transform their IT infrastructure as customers increasingly move to online shopping and high street-based revenues decline. Retailers and most of their customer interactions and data are now online and as such, many retailers are adopting Cloud for some, or all, of their customer-facing…
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