Cyber Attack
This coverage examines the impact of cyber attacks on the UK retail sector, focusing on incidents that have disrupted operations, compromised customer data, and led to significant financial losses. Reporting highlights notable cases such as the £300m ransomware attack on Marks and Spencer, which halted online operations for nearly seven weeks and exposed sensitive customer information. Other affected retailers include Co-op and Harrods, both of which experienced service disruptions and data breaches. The coverage also explores the tactics employed by hacker groups like Scattered Spider and DragonForce, including social engineering and SIM swapping techniques. These insights are tailored for retail executives, IT professionals, and stakeholders seeking to understand the evolving cybersecurity landscape and its implications for retail operations.
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Jul- 2025 -9 JulyHigh Street
M&S boss confirms DragonForce behind cyber attack
Marks and Spencer chair Archie Norman has confirmed to a Parliamentary select committee that hacker group DragonForce was behind the cyber attack which forced the company to halt online orders and left customers with empty shelves. Norman told MPs that he believed the group was motivated by “partly, undoubtedly, ransom…
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Jun- 2025 -20 JuneSupermarkets
Morrisons Q2 sales up 4.2% to £3.9bn
Morrisons has revealed that its total sales rose 4.2% up to £3.9bn for the 13 weeks ended 27 April 2025. Alongside this its like-for-like group sales were up 3.9%. The supermarket stated that this followed successful in-store trials of new initiatives including a more focused range, improvements to Market Street…
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18 JuneSupermarkets
Co-op launches ‘thank you’ initiative after cyber attack disruption
Co-op has launched a week-long initiative to thank members for their support during what it described as a “challenging period” following a recent cyber attack. From 18 June, members of the UK convenience retailer can claim £10 off when they spend £40 in store. The offer runs until 25 June…
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11 JuneDepartment Stores
M&S restarts online orders after cyber attack
Marks and Spencer (M&S) has announced that it has resumed online orders after halting them due to a cyber attack on its networks. The retailer stated that shoppers are now able to buy a selection of fashion items for home delivery across England, Scotland and Wales. The company stated that…
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5 JuneHigh Street
Co-op ‘nearing recovery’ following cyber attack, says CEO
The boss of Co-op has said the company is “nearing recovery” following a major cyber attack earlier this year. In a post on LinkedIn, CEO Shirine Khoury-Haq confirmed that the group’s systems were “now stable”, noting there was “still work to do to unwind the operational and technical impacts of…
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4 JuneOnline & Digital
North Face and Cartier customer data stolen in cyber attacks
North Face and Cartier have become the latest retailers to see customer data breached in cyber attack incidents. VF Corporation, the owner of North Face, wrote to some customers to inform them of “unusual activity” discovered last month, which was investigated “immediately”. It told customers that the attacker could have…
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3 JuneDepartment Stores
M&S CEO’s pay hit £7.1m before cyber attack
M&S has revealed in its annual report that its CEO Stuart Machin took home £7.1m in pay for the year ended 29 March 2025, up from £5.1m the year before. The pay packet was made up of an £843,000 base salary and a £1.63m bonus alongside £4.6m in performance related…
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May- 2025 -28 MayClothing & Shoes
Adidas customer data stolen in cyber attack
Adidas has confirmed that it was hit by a cyber attack last week, stating that an external party obtained consumer data through a third party customer service provider. The German sportswear giant claimed that the affected data did not contain passwords, credit card details or any payment related information, but…
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27 MaySupermarkets
M&S to open 12 new stores in former Homebase sites
Marks and Spencer is set to open 12 brand new food stores on former Homebase sites across England, in a move that will create over 550 new jobs. The openings form part of M&S’s store rotation and renewal programme, which aims to create 420 “bigger, fresher” food stores and transform…
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21 MaySupermarkets
M&S warns of £300m profit hit following cyber attack
Marks and Spencer has reported its highest profits in over 15 years, with pre-tax profits up by 22.2% to £875.5m in its full-year results, but has warned it faces a £300m hit to next year’s profits amid ongoing disruption from a major cyber attack. In the year ended 29 March…
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