Cyber Attack
This coverage examines the impact of cyber attacks on the UK retail sector, focusing on incidents that have disrupted operations, compromised customer data, and led to significant financial losses. Reporting highlights notable cases such as the £300m ransomware attack on Marks and Spencer, which halted online operations for nearly seven weeks and exposed sensitive customer information. Other affected retailers include Co-op and Harrods, both of which experienced service disruptions and data breaches. The coverage also explores the tactics employed by hacker groups like Scattered Spider and DragonForce, including social engineering and SIM swapping techniques. These insights are tailored for retail executives, IT professionals, and stakeholders seeking to understand the evolving cybersecurity landscape and its implications for retail operations.
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Jul- 2025 -15 JulyClothing & Shoes
Sosandar lowers FY26 guidance after M&S cyber attack
Sosandar has lowered its profit expectation for the current year, revealing that it now expects revenues to rise 18% to £43.6m with pre-tax profits of £400k, after a cyber attack at its second largest third-party partner M&S disrupted sales in the first quarter. The company previously expected £46.2m in revenues…
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14 JulyLuxury Goods
Louis Vuitton confirms UK customer data stolen in cyber attack
Louis Vuitton has confirmed that data belonging to UK shoppers was stolen in a cyber attack on its systems earlier this month. The luxury fashion brand said an unauthorised third party accessed its UK operations on 2 July, taking names, purchase history and contact details of customers. However, the company…
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11 JulyShopping Centres
NCA arrests four over cyber attacks on M&S, Co-op and Harrods
Four people have been arrested as part of a National Crime Agency (NCA) investigation into cyber attacks on Marks and Spencer, Co-op and Harrods. Two men aged 19, a 17-year-old boy, and a 20-year-old woman were detained at home addresses in the West Midlands and London on 10 July. They…
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9 JulyHigh Street
M&S boss confirms DragonForce behind cyber attack
Marks and Spencer chair Archie Norman has confirmed to a Parliamentary select committee that hacker group DragonForce was behind the cyber attack which forced the company to halt online orders and left customers with empty shelves. Norman told MPs that he believed the group was motivated by “partly, undoubtedly, ransom…
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Jun- 2025 -20 JuneSupermarkets
Morrisons Q2 sales up 4.2% to £3.9bn
Morrisons has revealed that its total sales rose 4.2% up to £3.9bn for the 13 weeks ended 27 April 2025. Alongside this its like-for-like group sales were up 3.9%. The supermarket stated that this followed successful in-store trials of new initiatives including a more focused range, improvements to Market Street…
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18 JuneSupermarkets
Co-op launches ‘thank you’ initiative after cyber attack disruption
Co-op has launched a week-long initiative to thank members for their support during what it described as a “challenging period” following a recent cyber attack. From 18 June, members of the UK convenience retailer can claim £10 off when they spend £40 in store. The offer runs until 25 June…
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11 JuneDepartment Stores
M&S restarts online orders after cyber attack
Marks and Spencer (M&S) has announced that it has resumed online orders after halting them due to a cyber attack on its networks. The retailer stated that shoppers are now able to buy a selection of fashion items for home delivery across England, Scotland and Wales. The company stated that…
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5 JuneHigh Street
Co-op ‘nearing recovery’ following cyber attack, says CEO
The boss of Co-op has said the company is “nearing recovery” following a major cyber attack earlier this year. In a post on LinkedIn, CEO Shirine Khoury-Haq confirmed that the group’s systems were “now stable”, noting there was “still work to do to unwind the operational and technical impacts of…
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4 JuneOnline & Digital
North Face and Cartier customer data stolen in cyber attacks
North Face and Cartier have become the latest retailers to see customer data breached in cyber attack incidents. VF Corporation, the owner of North Face, wrote to some customers to inform them of “unusual activity” discovered last month, which was investigated “immediately”. It told customers that the attacker could have…
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3 JuneDepartment Stores
M&S CEO’s pay hit £7.1m before cyber attack
M&S has revealed in its annual report that its CEO Stuart Machin took home £7.1m in pay for the year ended 29 March 2025, up from £5.1m the year before. The pay packet was made up of an £843,000 base salary and a £1.63m bonus alongside £4.6m in performance related…
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