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Pedestrianising Oxford Circus: how retail can capitalise on London’s summer of sport

Pedestrianising Oxford Circus: how retail can capitalise on London’s summer of sport

By Felicity Pogson, director of retail at Seen Studios

On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Oxford Street has long been the barometer of British retail and it’s about to enter into a new era.

It’s been a recurring dream of London Mayor Sadiq Khan to pedestrianise the city’s famed shopping street and now feels like a good time for it to be realised. While the past decade has seen flagship closures from once-dominant retailers and rising rents, Oxford Street has never stopped being economically vital.

Before the pandemic, the wider Oxford Street area generated roughly £22.75bn in annual Gross Value Added, representing around 30% of Westminster’s total economic output and roughly 5% of London’s. Few retail corridors anywhere in the world carry that level of economic gravity.

Beyond the numbers, the pedestrianisation plans, combined with a packed calendar of global sporting events and a wave of new performance and lifestyle store openings, could create a rare convergence of cultural momentum, tourism and footfall.

So, with more feet on the street, the real question for retailers is what to do with them once they arrive. Pedestrianisation promises more people walking past, but that doesn’t automatically mean more people walking in.

Why pedestrianisation changes the retail equation

For brands, pedestrianisation is a major opportunity to reshape how people engage with retail environments and inject new energy into the high street. Without traffic dominating the street, the space becomes slower and more social. Cities that have embraced pedestrian retail districts have demonstrated how powerful this shift can be.

Copenhagen’s Strøget – one of the world’s longest pedestrian streets – has been car-free since the 1960s and now hosts experiential retail concepts such as H&M’s Looop installation, where garments are recycled in front of customers. Meanwhile, Paris is investing €250m (£215.7m) to transform the Champs-Élysées into a greener pedestrian boulevard that blends retail, culture and public space.

In Seoul’s Myeongdong district, pedestrian-first planning has enabled brands to create massive media installations and highly immersive storefronts that turn retail into public spectacle.

This shift also raises expectations. When the street itself becomes a destination, stores across every category, from sportswear to beauty, need to offer something more than product displays.

The performance category has become cultural

Sports and performance brands offer a useful example here, because they’ve already started to rethink what physical retail can be.

Nike is revamping its flagship while Skims is preparing a major London store opening and nearby, brands like Tala are already tapping into the growing intersection of performance, lifestyle and fashion.

To say the outdoor and performance category is crowded would be an understatement. Running, cycling, climbing and trail hiking are no longer niche pursuits. Younger consumers increasingly identify as “outdoorsy”, whether they’re summiting mountains every weekend or wearing their trail shoes to a gallery opening.

Performance has become lifestyle, and lifestyle is inherently social, so why are some retail spaces still behaving like distribution centres for technical products?

That might have made sense when stores were primarily transactional, but in a pedestrianised retail environment where the street itself becomes a social space, stores need to evolve in the same way. They need to become destinations.

Turning stores into basecamps

The most effective performance retail spaces today operate more like basecamps, where people gather, learn and participate. Sports brands have an even stronger foundation for this kind of engagement because their communities already exist.

A running store could function like a clubhouse, hosting group runs, race screenings and recovery workshops. A cycling brand might organise rides directly from its storefront. A ski brand could recreate the atmosphere of a mountain lodge, complete with repair benches and avalanche safety talks.

Rapha understood this early with its global Clubhouse concept. At its Shanghai location, the space was designed as a hub for the local riding community, complete with café culture, ride meet-ups and social spaces that encourage people to linger. The retail offer is almost secondary, because it’s the sense of belonging and shared passion that draws people in. Performance brands on Oxford Street could easily replicate this as pedestrianisation makes the area more social and experiential.

Beauty retail has long understood this dynamic. Brands such as Charlotte Tilbury have built stores around consultations, tutorials and product trials, making interaction part of the shopping experience rather than an add-on. In many ways, beauty has already proven that physical retail works best when customers can actively experience a product rather than simply look at it.

From display to demonstration

One of the biggest shifts happening in physical retail is the move from display to demonstration. Traditional stores rely on customers understanding a product’s value by looking at it. Increasingly, brands are recognising that people need to test or experience something to understand why it matters.

When Nike and Zalando launched the Nike Mind 001, a neuroscience backed performance shoe, we designed the activation as a four-day experiential hub in Berlin. Visitors moved through an athlete’s journey, from preparation to in game performance, physically testing the technology through interactive challenges. Moments like this make product innovation tangible in a way static displays rarely can. They also show how physical retail can become part demonstration, part experience.

Retail environments also work harder when they reflect the culture around them. The lines between performance and lifestyle have largely dissolved. Technical footwear appears on fashion runways and cycling culture intersects with design, music and art, so stores should respond to that wider cultural crossover.

Outdoor sports, for example, are inherently communal. Scroll through social media and you’ll see group runs, climbing partners and cycling clubs everywhere. Yet many retail spaces remain static environments where customers browse alone. Brands such as Patagonia have long shown that stores can double as community platforms, hosting talks, film screenings and activism events. In these environments, retail becomes less about displaying products and more about clearly expressing what the brand stands for through experiences people can immediately understand.

Oxford Street’s next chapter

Oxford Street’s pedestrianisation will not solve every challenge facing the high street, but it does present a rare opportunity to rethink what flagship retail can be.

Retailers should seize that moment when tourism, cultural activity and consumer expectations are converging, and when more people than ever will be walking past their doors.

Modern retail has a new golden rule: don’t treat your space as a transactional endpoint – treat it as a experience platform. Selling products is the baseline. Creating a reason for people to step inside is the real competitive advantage.

About the Author

Felicity Pogson is a strategic retail and environments designer with over a decade of experience in creating immersive physical brand experiences. Currently serving as the director of retail at Seen Studios, she specialises in transitioning traditional retail spaces from static displays to interactive, demonstration-led environments. Her expertise spans creative strategy, spatial design, and experiential marketing, working with high-profile brands like Charlotte Tilbury and Nike to bridge the gap between digital convenience and tangible, physical brand engagement.

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