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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Marks and Spencer has appointed Sean Doyle, chair and chief executive of British Airways, as a non-executive director with effect from 1 December 2025.

Doyle, who leads one of the UK’s best-known airlines, will join the retailer’s audit and risk and nomination committees on the same date.

His appointment follows the recent announcement that Roger Burnley, former chief executive of Asda, will also join the board in December. Marks and Spencer said the changes form part of a broader programme to refresh the board as it enters the next phase of its Reshaping for Growth strategy.

Chair Archie Norman’s tenure has been extended as part of the same process.

Norman said: “We are delighted to have one of the UK’s leading serving chief executives join our board. M&S is the most public of public companies, and Sean will bring great leadership and strong operating skills to M&S as we prepare for the next phase of reshaping.”

Doyle added: “Being the CEO of Britain’s flag carrier is a very special job, as you are the custodian of a brand which is part of the fabric of the country. Not many brands can equal that, but M&S certainly can. I am privileged to be joining a board focused on ‘protecting the magic’ of the brand as it modernises the business through the Reshaping for Growth strategy and look forward to supporting the next phase.”

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