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Ocado revenues jump 15.5% as customer orders increase

On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Online supermarket Ocado Retail has reported a 15.5% rise in revenues for the 70 weeks to 6 April and an improvement in profitability after increasing its customer base and order volumes in the past financial year. 

As a joint venture between Ocado Group and M&S, the online retailer’s extended reporting period is said to reflect a shift in year-end from November to April to bring its accounts in line with Marks and Spencer

Ocado attributed its performance to customer numbers rising 14.6% to 1.2 million, helping drive higher order volumes. Average basket size also held steady, while selling prices rose by just 0.4%, below the rate of inflation. Sales of M&S-branded products grew 21%.

Meanwhile, adjusted EBITDA increased 78.3% to £53.5m and pre-tax losses were reduced to £60m, compared with £121.7m previously. 

The company also generated cash during the year, ending the period with £68.2m in cash and equivalents, down from £76.4m.

According to the business, its performance reflected cost controls and its “Perfect Execution” strategy, which it described as focusing on “unbeatable choice, unrivalled service and reassuringly good value”.

Ocado Retail operates seven automated fulfilment centres across the UK, supported by regional depots and a branded delivery fleet serving more than 80% of households. It sells more than 45,000 products, including Marks and Spencer ranges, branded goods and Ocado’s own lines.

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