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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Deliveroo has reported hitting a profit of £3m for the year to December 2024, following a loss of £32m in the year prior. 

It comes as the restaurant and groceries delivery platform had “a good year of growth”, in which its gross transaction value jumped 6% and revenues rose by 3% in constant currency. This was attributed to orders rising by 2% during the year.  

The group also saw strong growth in adjusted EBITDA, which leapt 52% to £130m in the year, and as a result, expects it to be at the top end of guidance between £170m and £190m. 

During the year, Deliveroo improved its Plus Gold and Silver tiers, as well as launched Plus Diamond towards its aim to be a “plus-first” business by 2026. 

Meanwhile, the grocery offering reached 16% of group gross transaction value in the second half with strong double-digit growth and further contribution from mid-sized baskets ranging from £30 to £60.

Will Shu, founder and CEO of Deliveroo, said: “Over the past year, we have been relentlessly focused on making the Deliveroo experience even better. The robust results we’ve announced today, with our first full year profit and positive free cash flow as well as GTV growth across our verticals, demonstrate that our strategy is working. 

“Whilst the consumer environment remains uncertain, I am confident that we can continue to deliver growth by focusing on the levers in our control: supporting our restaurant partners to meet untapped consumer demand around new occasions, expanding our grocery and retail offering, and continuously improving our CVP. I want to thank the team for all their hard work and expertise in 2024 which will help us to capture the many opportunities ahead of us.”

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