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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Selfridges parent company Cambridge Retail Group has suffered losses of £340.3m during the period that ended 3 February 2024.

However, filings at Companies House show that group sales increased 95% to £1.5bn, compared to £804m the previous year. 

As well as Selfridges, Cambridge Retail Group includes Shel Holdings Europe in the UK as well as Brown Thomas Arnotts in Ireland and de Bijenkorf in the Netherlands.

The news comes as Selfridges UK itself reported losses of £41.9m during the period, compared to £39.3m the year prior. 

The luxury store chain attributed the losses to the application of the accounting standard IFRS 16 “Leases”, which resulted in an increase in depreciation and finance costs. 

Revenue for the group also decreased 1% over the period to £834.9m, while operating profit reached £27.7m. 

In an official statement, Selfridges directors said: “As the company’s more significant leases are near the start of their lease term, the increases in depreciation and finance costs significantly outweigh the corresponding reduction in rental expenses recognised in the statement of comprehensive income. As the leases move towards the end of their terms these costs will move in the opposite direction, with no overall impact on profit and loss over the life of the leases.”

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