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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Fenwick has appointed Nigel Blow, the current CEO of department store Morleys, as its new chief executive officer. His appointment comes as Fenwick CEO John Edgar leaves business after four and a half years, as part of “wider changes” to its senior management structure. 

The appointment of Blow, who joins the company in October, is the latest in a “long list of recent transformation” for Fenwick, which sold its Bond Street store last year to re-invest in its Newcastle flagship and digital strategy. It has also expanded in other areas, including its restaurant offering.

Sian Westerman, Fenwick chair, said: “John Edgar is stepping down as CEO of Fenwick as part of a reorganisation of our executive leadership team and wider changes to the management structure of the company. 

“Over the past 4.5 years, John has successfully steered the business through the Covid-19 pandemic, launched our online proposition, enhanced and expanded our restaurant business, focused on the development of key stores, including a Masterplan project in Newcastle and significant improvements to the Kingston store. We appreciate John’s contribution to the business and wish him every success for the future.”

He added: “We are excited for Nigel to join us, bringing with him a wealth of retail experience – including his current role as CEO of Morleys, and we know he is ready to help lead Fenwick into the next stage of its growth.”

Fenwick is the UK’s largest family-owned group of department stores in the UK, with eight stores located around the country, as well as operating an online presence. 

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