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Tesco customers were left without deliveries on Sunday morning following a technical fault with the supermarket’s IT system.
According to the BBC, dozens of customers expressed their frustration on social media, calling the experience and lack of communication a “shambles”.
However, Tesco said that orders were up and running by mid-afternoon, and that affected customers had been contacted directly.
Reports of problems peaked at 09:00 on the Downdetector website, with thousands of users logging problems with Tesco’s service.
The BBC reported that many customers were informed of the cancellation only 20 minutes before the delivery was due, whilst others told the publication they only found out after the allotted slot had been and gone, with some waiting several hours before they found out what the problem was.
The supermarket has now advised customers to rebook to have orders delivered in the coming days, though some customers told the BBC they were struggling to find suitable slots.
A Tesco’s spokesperson told Retail Sector: “We’ve fixed a technical issue that meant we had to cancel some online orders yesterday. Our technical team worked around the clock to fix it and customers who were impacted have been contacted directly. We apologise again for the inconvenience.”
