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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Nordstrom has announced the appointment of Cathy R. Smith as chief financial officer, effective 29 May, 2023.

Smith joins Nordstrom from Bright Health Group where she has served as chief financial and administrative officer since 2020. In this role, Smith will be responsible for financial planning and analysis, accounting, tax, internal audit, treasury, investor relations and strategic sourcing.

Prior to Bright Health, Smith worked as the chief financial officer for Target Corporation for five years. During that time, Target achieved double-digit revenue and EPS growth. Before Target, Smith served as CFO for public companies Express Scripts, Walmart International, Gamestop, Centex, Kennametal, Textron and Raytheon.

She currently serves on the boards of directors at PPG Industries and Baxter International. Previously, Smith served as a director for Dick’s Sporting Goods.

Erik Nordstrom, chief executive officer of Nordstrom, said: “Cathy is a proven and well-respected leader with more than 30 years of financial leadership experience. With her impressive record delivering business results at blue chip brands and deep expertise navigating a complex retail environment, we’re confident she will be an excellent addition to our team and will help us achieve our growth priorities.”

Smith added: “Nordstrom is an iconic brand with a relentless focus on customers. Keeping the customer at the centre of business decisions is key for long-term success. I look forward to working alongside the talented Nordstrom team to drive growth and profitability and to deliver for our customers.”

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