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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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The ONS has reported today (24 March) that retail sales for February have increased by an estimated 1.2%, following a rise of 0.9% in January, despite a fall in sales volumes of 3.5% when compared to the same month last year. 

In addition, the ONS found that sales volumes fell by 0.3% for three consecutive months in the run-up to February, when compared with the previous three months. 

However, non-food stores sales volumes have risen by 2.4% over the month due to “strong” sales in discount department stores, while online retailers saw sales volumes rise by 0.2% in February. This was followed by a 2.9% rise in January. 

Food store sales volumes also rose by 0.9%, following a rise of 0.1% in January. According to the ONS, “anecdotal evidence” suggests that this is due to reduced spending in restaurants and on takeaways because of cost-of-living pressures.  

In addition, automotive fuel sales volumes fell by 1.1% in February 2023, following a rise of 1.1% in January 2023 when rail strikes may have increased car travel.

Darren Morgan, director of economic statistics at ONS, said: “Retail grew sharply in February with sales returning to their pre-pandemic level. However, the broader picture remains more subdued, with retail sales showing little real growth, particularly over the last eighteen months with price rises hitting consumer spending power. 

“In the latest month, discount department stores performed strongly with food shops also doing well as consumers, confronted with cost-of-living pressures, cut back on eating out or purchasing takeaways.” 

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