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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Marks and Spencer have announced that Jeremy Townsend is joining the business as Interim CFO on 22 November 2022.

Following the announcement on 21 July 2022, M&S confirmed that Eoin Tonge will step down from the board on 9 December 2022. He will leave the business on 19th January 2023 ensuring a thorough handover to Townsend.

Townsend has held senior financial and non-executive roles across several public companies and most recently, was group CFO for Rentokil.

He started his career at EY in 1985 and also worked as group finance director at Mitchells and Butlers from 2008 and was director of Corporate Finance at Sainsbury’s from 2004.

CEO Stuart Machin said: “I am very pleased to welcome Jeremy to our leadership team. Over the last three years we have built a strong finance team, and Jeremy will be an excellent addition, bringing with him a wealth of financial leadership experience, as we accelerate our plans to reshape M&S for growth.”

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