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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Online luxury retailer, Matchesfashion, has announced the appointment of Stuart Hill as the group’s new chief operating officer. Hill joins the brand from Farfetch, another online luxury retailer, where he served as senior vice president of logistics for four years. 

Hill is expected to start his new role in September this year.

It is reported that Hill has 25 years of experience in senior logistics positions within fashion, retail, and logistics businesses. As well as Farfetch, he has held senior roles at leading retail businesses such as John Lewis and Asos, where he is said to have “worked closely” with incoming Matchesfashion CEO, Nick Beighton. 

During his time at Farfetch, Hill was part of the global leadership team, reporting to the company’s COO. His role saw him set and define global operational and logistical strategy for the business, as well as “champion” key customer experience improvements.

Hill said: “I am delighted to be joining Matchesfashion, a truly authentic leader in luxury fashion. For so long, the business has challenged luxury retail norms and pioneered creative retail experiences. 

“I look forward to joining the outstanding Matchesfashion team, now led by my former boss and mentor, Nick Beighton, and taking the business’s unique proposition to even more customers across the globe.”

Nick Beighton, incoming CEO of Matchesfashion, said: “Having worked with Stuart at Asos, I have experienced firsthand the operational impact he can have on a business. 

“As a founder of two successful logistics companies, Stuart will also bring a valuable entrepreneurial mindset to Matchesfashion, helping it to remain agile, innovative, and customer centric.”

He added: “I am sure we will all benefit from his industry insight and extensive experience in ecommerce, global logistics, and retail. I am immensely looking forward to being reunited with Stuart at Matchesfashion and starting to work with the wider team, including our new CFO, Dave Murray.”

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